Ladds Guns Ltd
Our complaints policy
We are committed to providing high-quality products and services
to all our customers. However, when something goes wrong, we need you to tell
us about it. This will help us to improve
If you have a complaint, please contact us in writing with
the details. We will try to resolve all complaints in a timely manner within 30
days, if your complaint is likely to take longer to resolve we will contact you
and keep you updated.
What will happen next?
will send you a letter acknowledging receipt of your complaint within
three days of receiving it, enclosing a copy of this procedure.
will then investigate your complaint. This will normally involve passing
your complaint to our managing director who will review your matter and
speak to relevant members of staff.
managing director will then invite you to a meeting to discuss and
hopefully resolve your complaint. S/he will do this within 14 days of sending
you the acknowledgement letter.
three days of the meeting, our managing director will write to you to
confirm what took place and any solutions s/he has agreed with you.
you do not want a meeting or it is not possible, our managing director will
send you a detailed written reply to your complaint, including his/her
suggestions for resolving the matter, within 21 days of sending you the
this stage, if you are still not satisfied, you should contact us again and
we will arrange for another director to review the decision.
will write to you within 14 days of receiving your request for a review,
confirming our final position on your complaint and explaining our
- If you are still not satisfied, you should